Contact analytics is the process of analyzing customer interactions data collected by contact centers to gain customer insights. The main goal of contact analytics is to understand customer behavior and improve customer experience. Through advanced data analytics techniques, contact centers can gain valuable customer intelligence from various sources like call details, emails, web cha... https://www.zupyak.com/p/4450398/t/contact-center-analytics-using-analytics-to-optimize-the-contact-center-experience