I am using a major problem with them also. Sent a fax 4 periods and was explained to none of them were being legible. I am able to Focus on that but the quantity of Perspective I get from these persons is astounding. I've only spoken to one particular person http://socialmediainuk.com/story6167489/the-fact-about-my-access-florida-medicaid-phone-number-that-no-one-is-suggesting